so focused on earning more that I forgot why I’d started.”
The sale gave me the resources to address the remaining documented losses associated with the fraud.
Altogether, I spent approximately $41,000 helping affected customers with unreimbursed expenses.
Some needed assistance covering bank fees.
Others had experienced delayed payments or financial disruptions.
Mrs. Kowalczyk received help with her medication expenses.
I couldn’t undo what had happened.
But I could take responsibility for repairing what I could.
Then I promoted Amber to general manager.
She was stunned.
“Frank, I’ve never managed a restaurant. I don’t even have a business degree.”
I smiled.
“Amber, the last manager had a business degree and excellent reports. Do you know what I actually need?”
She shook her head.
“Someone who notices the person standing in front of them before judging their clothes.”
She started crying.
Then she accepted.
Luis became kitchen manager.
